Q: How do I contact you guys?
A: Email us at firstname.lastname@example.org. Our median response time is 2 hours.
Q: How much is shipping?
A: You can choose free shipping on orders over $35, should arrive in 5-8 days. You can pay for faster shipping - we have the exact same options and rates as amazon.com.
Q: Do you ship to places not in the USA?
A: Yes, but we can't process international orders through this website, instead you have to email us at email@example.com with which puzzles you want sent where, and we will reply with a confirmation, and you then pay through paypal.com.
Orders usually take a week to ship and 1-3 weeks to get to you (depending on your customs agents!). There may be additional custom fees added by your country.
Also, we have to charge you exorbitant shipping costs because it's so dang expensive to ship internationally:
Canada: $50 an order, + $20 each puzzle after 3 puzzles
Western Europe or Russia: an extra $60 an order, +$20 each puzzle after 2 puzzles
Australia or Asia: an extra $100 an order for 1 puzzle, + $20 each extra puzzle.
We reserve the right not to accept any international order.
Q: Can you guys gift-wrap it for me? Can I include a gift message?
A: Yes - look for the "gift" option when checking out.
Gift message - free.
Gift wrap - $5.
Q: Can you recommend a gift for a .... (boy/girl/puzzle-lover/grandparent/etc)?
A: See our Gift Guide (linked from our home page). If you need more advice, email us at firstname.lastname@example.org
Q: What ages do you recommend your puzzles for?
A: We recommend our puzzles for adults and teens and for putting together as a family with kids. We do have a couple puzzles labelled "Big Pieces" designed for kids 4-7. Be warned that puzzle pieces are a choking hazard for small children. Also, some of our puzzles have some sharp points. Some of our puzzle images have themes (like skeletons) that some adults may not feel are appropriate for kids - please use your own judgment regarding each image and child.
Q: We're missing a piece from one of your puzzles - can you help?
A: Yes! Email us (at email@example.com) a digital camera photo of the completed puzzle so we can see which piece is missing (if you have a fancy cell phone you should be able to take a photo with your cell phone and email it directly from your camera). We'll try to re-create the piece for you best we can, and send it to you free of charge.
Q: Can I cancel my order?
A: If your order isn't already being processed, then yes, you can cancel your order. Click on "Order Status" at the top-right of the artifact puzzles webpage and there will be options to cancel your order and/or track your order.
Q: Why does it ask me to log in to Amazon to buy a puzzle?
A: We've hired Amazon to do our order processing. That means Amazon's computers are the only thing that sees your credit card info.
Q: Why do your puzzles arrive in an Amazon box?
A: To keep prices low and offer you the best service, we've hired Amazon to fulfill our orders: when you buy a puzzle from our website, the order goes directly to an Amazon warehouse, they pull our puzzles off their shelves, and ship them to you. This helps us ship you puzzles faster, and you get Amazon's low shipping rates, including free shipping on orders $35 and more! You can also order our puzzles through Amazon's website, but we make less money if you do that, so we'd appreciate it if you order our puzzles through our website.
Q: Where are your puzzles made?
A: Since March 2104, all our puzzles are made in Menlo Park, California (in Silicon Valley). Before October 2013, all our puzzles were made in Washington.
Q: What kind of wood do you use?
A: Like 99% of wooden jigsaw puzzle makers, we use plywood. We use a formaldehyde-free maple plywood (USA, FSC-certified) (Technical notes: "formaldehyde-free plywood" means there is no formaldehyde in the glue, and is a new technology that you won't find in a normal hardwood store, however, the wood itself has a little naturally-occurring formaldehyde in it that you can't remove.)
Q: What's a "whimsy piece"?
A: Pieces that are shaped special are called whimsy pieces. Many of our puzzles contain "figurative whimsy pieces" that are recognizable as something, for example the Tyukanov Moon Puzzle has pieces shaped like a Boeing 747, an astronaut, a kite, a waterplane, a hawk, etc. Some of our puzzles instead only have special decorative pieces, like Renoir Oarsmen or the Dennis Brady. We also offer extra-hard puzzles without any whimsy or special pieces, and where the connectors are the same so that you have to really pay attention to the image such as our Hokusai Dragon, Bundi Miniature, Deccan Miniature, and Ong Khan puzzles.
Q: Do you do custom puzzles?
A: Only if you're interested in ordering at least 250 puzzles. Email firstname.lastname@example.org for pricing. If you are a museum/gallery/artist interested in working with us to design a puzzle using a particular art piece or artist, feel free to pitch us your idea at email@example.com.